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Question:

Which of the following is not an example of good customer service?

A Develop a personal relationship with the customer.

explanation

The pharmacist and pharmacy technician should have a professional relationship with patients, not a personal relationship.

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2 years ago

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2 years ago

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Bfarley14

2 years ago

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What is the benefit of using a barcode system in the pharmacy?

to verify drug products before they reach the patient

Each drug's barcode is also unique and can be used to verify that the correct product is chosen. It is impossible to do this with the naked eye. Instead, a scanner may be used to scan the individual drug product into the system and to verify the correct drug is chosen in the filling process.

How often does a HEPA filter need to be certified?

Every 6 months

USP ,797. requires that a laminar airflow workbench must be certified every 6 months un- less the HEPA filter becomes wet.

What is the minimum number of times a prescription should be viewed when filling a prescription?

Three

A prescription should be viewed a minimum of three times during the prescription filling process.

Which organization is responsible for reducing the spread of infectious disease?

CDC

The Centers for Disease Control and Prevention (CDC) is concerned with the spread of infectious diseases.

Which regulatory agency may issue a drug recall?

FDA

The Food and Drug Administration (FDA) may issue a drug recall because it is responsible for the purity, safety, and efficacy of medicines in the United States.

The State Board of Pharmacy does which of these?

sets the licensing requirements for all pharmacy staff

Each state has its own board of pharmacy with standards for all pharmacy staff. These standards must be met by pharmacies in order to practice. They ensure appropriate training of personnel prior to licensure.

Which is the most effective method of communication?

Face to face

Face-to-face communication is the most effective because in addition to the words being said an individual is able to see the body language and able to ask questions.

What types of substances require a Safety Data Sheet (SDS—formerly known as Material Safety Data Sheet)?

Hazardous drugs and chemicals

Hazardous drugs and chemicals stocked in a pharmacy require the pharmacy to have a Safety Data Sheet for each product.

Which of the following organizations works closely with the drug manufacturers when drug shortages occur?

FDA

The Food and Drug Administration (FDA) attempts to reduce the number of medication shortages from occurring because of manufacturing, supply issues, and medications being discontinued by drug manufacturers. The FDA attempts to find alternative sources for a specific product from other drug manufacturers.

Which safety organization provides a list of inappropriate abbreviations for medication orders to help prevent medication errors?

ISMP

The Institute for Safe Medical Practices (ISMP) is a national organization that supports a medication error reporting program and reviews reported errors in some states, such as Pennsylvania. They also provide lists of healthcare words and abbreviations to avoid, as well as a list of look-alike/sound-alike drugs.

Which of these is not part of quality control?

barriers to pharmacy entry

While important, security and barriers to getting into the pharmacy do not relate to quality control.