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Question:

Which of these is the most appropriate chain of command for reporting information?

A pharmacy technician pharmacist district manager

explanation

The chain of command refers to the proper channels for reporting information, including quality assurance issues, to supervisors who can help make changes at an institutional level. Issues should be resolved locally first, if possible. If not totally resolved, the issue should follow the appropriate chain of command. This order should be followed:

Cashier or pharmacy clerk
Pharmacy technician
Lead technician
Pharmacist
Pharmacy supervisor
District manager
Regional manager

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Comments

dochossam germany

10 months ago

Good

Just Patti

10 months ago

Easy to use with concise explanations. Repetition of wrong answers helps you learn.

shamara bollinger

10 months ago

Very helpful and easy to use. I do wish they switched the questions up more but still a really good app.

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Where must recalled medications be stored in the pharmacy?

Isolated from the other medications

Recalled medications should be isolated from other medications in the pharmacy to prevent the recalled medications from accidentally being dispensed to a patient.

Which of the following methods of providing a pharmacy with a prescription or medication order is preferred?

E-prescribing

E-prescribing is preferred over other means of providing a prescription to the pharmacy be- cause it reduces the possibility of a prescription error from occurring.

What type of alcohol should be used when cleaning pill trays?

Isopropyl alcohol

Isopropyl alcohol should be used to clean a pill tray to reduce cross-contamination.

Which of the following does TJC not certify?

Retail pharmacies

The Joint Commission (TJC) does not certify or accredit retail pharmacies; however, it is involved with certifying hospitals, long-term care facilities, and nursing homes.

Which organization oversees MedWatch?

FDA

MedWatch is the FDA’s Safety Information and Adverse Event Reporting Program.

What role does USP play in quality assurance?

sets safety requirements for prescription compounding

The United States Pharmacopeia (USP) sets the standards for sterile and nonsterile compounding. This also includes prescription labeling requirements and quality-control measures for medication product purity.

Which of these can be considered an emergency resource during pharmacy practice?

eye wash station

In some cases, a quality-related event may require intervention with emergency resources, such as an eyewash station, fire extinguisher, or first aid kit. Be sure to know where these resources are located in your work area to facilitate quick use in the case of an emergency.

What is the purpose of the Health Care Fraud Prevention and Enforcement Action Team?

to reduce inappropriate use of healthcare resources

One major problem that has arisen recently is the misuse/abuse of healthcare resources through fraud. Often, this occurs through inappropriate billing or overestimating costs to increase reimbursement. It is important to realize that this is not identity fraud or inappropriate use of protected health information. To help regulate and reduce the incidence of this, The Health Care Fraud Prevention and Enforcement Action Team (HEAT), a joint initiative between Health and Human Services,(HHS), Office of Inspector General (OIG), and the Department of Justice (DOJ), has been put in place to mitigate the potential for healthcare fraud.

Which of these is a measure of quality?

employee evaluation

Employee evaluations should be conducted on a regular basis because feedback will be incredibly important for making changes and reinforcing positive aspects of performance. All evaluations should contain three parts: self, peer, and supervisor evaluations. All three evaluate in a slightly different way and, when combined, can give someone the best possible picture of what he or she is doing well and specify areas on which the person can improve.

What is the first step to complete when a quality-related event occurs such as a medication error?

Treat the patient for any adverse effects.

Any problem or medical condition resulting from a quality-related event should be treated immediately. Treatment may be as simple as changing the prescription or giving a reversal agent but, since results can be severe in some cases, it may require emergency care.

What color is a sharps container?

Red

Sharps containers are red.

Which of the following is NOT true when handling of syringes?

Bend needles by hand.

One should never bend, break, or manipulate needles by hand.

Employee evaluations should be completed by ____.

all of these

Employee evaluations should be conducted on a regular basis because feedback will be incredibly important for making changes and reinforcing positive aspects of performance. All evaluations should contain three parts: self, peer, and supervisor evaluations. All three evaluate in a slightly different way and, when combined, can give someone the best possible picture of what he or she is doing well and specify areas on which the person can improve.

Which of the following statements is not true?

Jewelry should be worn during aseptic technique because of the possibility of contamination.

USP ,797. prohibits jewelry from being worn when compounding sterile products because the jewelry may rip or puncture the gloves.